Complaints

We take full responsibility for manufacturing defects in our products and we shall handle all formalities in the event the parcel is damaged in transport by the courier. We take full responsibility for manufacturing defects in our products and we shall handle all formalities in the event the parcel is damaged in transport by the courier.

Transport damage
Many of the products available in our store are bulky and, regardless of the packaging, very prone to mechanical damage.

On each occasion, the Customer should inspect delivered goods in the presence of the courier. Ask the courier to prepare a relevant report in your presence in the event any mechanical damage is discovered (deformation, dents, missing elements, paint defects). The best option is not to accept damaged goods.

Unfortunately, preparing the report on any other day shall result in a rejection of the complaint by the courier.

A completed and signed report (a photo or a scan thereof), preferably along with the photographs reflecting the damage and indicating the order No., shall be e-mailed to info@versanis.com

Based on this, we will be able to prepare, on Your behalf, a complaint to be communicated to the courier. In the event it is assessed that the report is completed correctly and that the damage indicates the fault of the courier, a new product will be shipped to You right away.

Do not return damaged products without consulting with us first. Once we have assessed the photographs illustrating the damage, we will recommend the method for picking up the damaged product.

Manufacturing defects
A manufacturing defect can be confirmed based on provided photographs. In the event the manufacturing defect is confirmed, we shall send You a new product immediately and suggest the method for picking up the defective one.

Dispute settlement
A Consumer shall have the right to use out-of-court methods of handling complaints and enforcing claims. In order to amicably settle disputes related to purchases made through the Internet, Consumers may submit their complaints e.g. through the EU ODR internet platform available at http://ec.europa.eu/consumers/odr/